SVcustoms FAQ's

This means that our price is lower than what the manufacturer allows retailers to advertise the item for (MAP pricing or Minimum Advertised Price). To avoid legal issues we need to adhere to their policies, therfore not showing a lower price until you add the item to the shopping cart.

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by SVcustoms to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have requested a SVcustoms brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from SVcustoms, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that SVcustoms offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. SVcustoms takes great pride in having you as a customer and we will ensure your privacy as a customer. SVcustoms does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

YOUR DOMAIN NAME HERE does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

SVcustoms seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

SVcustoms reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at SVcustoms, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to svcustomsinfo@svcustoms.com.

We are confident that your visit to SVcustoms is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 1-800-690-4950.

This section explains our regarding any personal information you might supply to us when you visit or purchase from this site. Our goal is to protect your information on the internet in the same way that we protect it in all other ways we interact with you on the phone. You can visit this site and find out about our product and services, read our corporate information, or get a news update and other value-added services without giving us any information about you. If you do provide personal information, such as address, e-mail, telephone numbers, fax numbers, or credit card payment information, as well as demographic and customer identification, under no circumstances will we share, sell, or divulge it to external organizations. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards. In order to provide better service or to address security hazards, we may occasionally use a “cookie.” A cookie is a small piece of information which a web site stores on your browser on your PC and can later retrieve. The cookie cannot be read by a web site other than the one that set the cookie. We may use cookies for a number of administrative purposes, for example, to store your preferences for certain kinds of information. Most cookies last only through a single session, or visit. None will contain information that will enable anyone to contact you via telephone, e-mail, or “snail mail.” You can set up your browser to inform you when cookies are set or to prevent cookies from being set. At this time SVCUSTOMS.COM does not utilize cookies or any other technological device to store information.

Orders over $150 ship free! Individual items with Free Shipping will be shipped by the carrier of our choice to a single address within the continental United States. Free Shipping excludes orders requiring truck freight or orders shipping to Alaska or Hawaii.

Under normal circumstances, orders are processed the same or following day, Monday through Friday during typical business hours. All orders placed Saturday or Sunday will be processed on Monday, with the exception of holidays.

All shipments leave Monday through Friday. Since some orders are drop-shipped from other suppliers, we cannot guarantee same or next-day shipments. However, most shipments will leave within 1-3 days. If there are any known delays, we will let you know as soon as possible.

All shipments are sent by the ground service of our choice, unless otherwise requested. All orders must ship to physical addresses. WE WILL NOT SHIP TO PO BOXES. While we do offer express service, you may need to contact us before ordering to get a shipping quote.

Sorry, we currently do not ship to Canada, non-Continental US Territories, or Internationally.

We ship primarily through UPS and FedEx, however, some shipments may be shipped by US MAIL or motor freight carriers. DISCOUNT TRAILER reserves the option to choose the best carrier available at the time of shipment.

We do ship to Alaska & Hawaii. However, shipments to Alaska & Hawaii are excluded from our Free Freight offer. The UPS rate quoted during checkout is only an estimate and is subject to additional shipping charges that will be charged to your credit card. If you would prefer your Alaska or Hawaii order sent via Priority Mail please contact our Customer Service department at (205) 605-0246 Our team is available Monday through Friday 8am – 5pm Central Time or us our online contact form.

We apologize but we are unable to ship to APO/FPO through our website at this time. If you would like to place an order and ship it to an APO/FPO address, we recommend having a friend or family member take delivery from us and forward it to you.

No we do not. There are no exceptions.

We regret that we are not shipping orders outside the 50 United States at this time.

Shipping is determined using UPS rate calculations. In some cases (Alaska, Hawaii), the rates may be inaccurate and we recommend contacting us prior to ordering. Shipments over 150 lbs. or dimensionally too large to go by UPS will be sent via LTL truck freight and will require a quote prior to processing.

While many orders will ship directly from our warehouse in Alabaster, AL, we do drop-ship from other suppliers. We do our best to only work with suppliers that can fulfill our orders efficiently, so most orders will leave within 1-3 business days after processing. Standard ground shipments will take 1-5 business days to arrive, depending on which continental state you ship to (a business day is a non-holiday weekday, weekends are not counted). Expedited shipments will arrive in the amount of business days you select, plus the processing time, prior to shipping. Please allow extra time when shipping to remote rural areas and during peak holidays. When your order ships, we will send you a Shipping Confirmation email with a tracking number and direct link you can use to track your order. If you placed your order via the telephone and did not provide us with an e-mail address, please contact customer service if you do not received your order within 10 business days.

Yes. You can choose 3-Day, 2-Day or Next Day service for an additional charge. The expedited shipping duration does not include the time to process your order. Please refer to the Shipping Estimate feature in your cart screen, after adding your items, to estimate the amount of your shipping cost. If actual shipping rates are higher than the what the cart quoted, we will contact you as soon as possible to discuss any additional charges.

Each order can be sent to only one address. If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Currently, we only ship to the 50 United States.

Wrong address or zip code used for the shipping address.

When the shipping company can't deliver your package and they send the packages back to us, we will contact you via email or phone for correct address information.
Unforeseen circumstances at our business.

Your shipment could be temporarily lost or misplaced by the shipping company. If the delay is deemed unreasonable, we will ship you a replacement order. If the original package does show, it is your responsibility to help get that package back to us. If the package is not returned in a reasonable amount of time, you will be charged for it, plus the shipping cost.

Shipping companies often do not guarantee any shipment a couple of weeks before Christmas. Please allow extra time for deliveries during this time. You can also contact us for expedited shipping options.

We will contact customers via your email in case the product you ordered is on backorder and will be delayed. If you have other items on your order that are not on backorder we may ship items separately, backordering the unavailable items.

Packages that are returned to us by the U.S. Postal Service or UPS and marked as "Unclaimed", "Return to Sender", "Attempted Unknown", "Refused", or "Invalid Street Address", will be credited back to the customer's credit card on file, less the shipping and handling fees and a 25% restocking fee.

To protect our customers against credit card fraud, we will call, email or use other ways to verify that the credit card holder authorized the purchase. The billing address MUST MATCH the records at the card issuing bank or we will not accept the order.

Returns are subject to a 15% Restocking Fee.

Return shipping is the customer's responsibility.

If an item was sold with "Free Shipping", the original, actual outgoing shipping charges cannot be refunded and will be deducted from your refund.

SVCUSTOMS.COM reserves the right to: (1)Change product or prices at anytime due to price increases, but inform customer of price change before processing the order and give the customer the option to continue the order or cancel. (2)Not be responsible for part number changes and descriptions provided by the manufacturer and any discrepancies in these descriptions since they are provided by the manufacturer. We try to be as updated as the manufacturer allows us. (3)Charge the customer shipping charges over and above the quoted charge without notice, but we will make every attempt to notify the customer prior to order processing. (4)Apply special order fees to order items directly from the manufacturer for products not in stock at the time the order is placed (does not happen often). Special order fees vary by manufacturer and you will be notified prior to order processing. At that time you may decide to cancel the order or continue and agree to the extra charges. On orders shipping directly from a manufacturer, customers credit card will be billed immediately.

Svcustoms currently accepts payments online in the form of Mastercard, Visa, Discover, American Express and Paypal. We will also accept Personal Checks, Cashier Checks, and Money Orders. Please Note: If your are paying by check or money order allow 10 business days from the time we receive the check for the item to ship. If you need the item to ship sooner pay by credit card or Paypal. If you are paying by Personal Check, Cashier Check, or Money Order, please mail them to: Svcustoms.com 211 South 8th Street Marietta, OH 45750 Please include the following information: (1) Name (2) Ship To Address (3) Phone Number (4) Email Address (5) Year, Make, Model of your vehicle and any other helpful information (6) Description of item you wish to order (7) Item or Part number of item you wish to order. (8) Any questions or concerns you may have about the product

It is the customers responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with Fedex or UPS. Please inspect the items and contact us as soon as possible if you have damage. For items that ship truck freight, the customer is responsible to inspect the item for damage immediately and report it to the driver. Once a truck freight item is signed for a claim cannot be filed and the item is yours. SVCUSTOMS sends most parts via FEDEX depending on what distribution center the order is shipped from. Ground shipping is standard. By utilizing various distribution centers across the U.S.A you should receive your in stock order in 2-5 business days. If SVCUSTOMS has to drop ship your item from the manufacturer allow 7-10 business days and you may be charged an extra $15.00 drop ship fee, but you will be notified prior to being charged. FEDEX 2nd Day Air and Next Day Air quotes are available by phone request. 1-800-690-4950. We Reserve the right to choose which form of shipping we prefer without notifying the customer. This decision is made by which distribution center is closest to the customer and which method the center prefers. We cannot ship packages to an APO address. Shipments to Alaska and Hawaii are sent by 2nd Day Air or Ground only at customers expense. Shipments to Alaska and Hawaii will have extra freight charges applied and do not qualify for free freight. Some items that must ship via Truck Freight do not qualify for free shipping. These items will be charged an extra Truck Freight charge per product (you will be notified), and requires a signature for delivery. SVCUSTOMS is not responsible for reasons shipping companies would not deliver your item, or deliver your item on time. We cannot tell FEDEX where to leave your package. Svcustoms is not responsible for any items that become missing after Fedex delivers them if insurance is not purchased on the delivery. Svcustoms offers this option at checkout for a $3.00 upcharge from Fedex.

To Apply For return You Must fill Out Our Online Return Request Form Located At The Bottom Of Every Page. Any item may be returned within 14 days of the date it is received, unless the item is special order or drop-shipped directly from the manufacturer (you will be notified). Providing pictures of defects or issues you are having in installation can make the return process smoother, quicker, and easier for everyone. Returned items must be in resalable condition and in the original box and packaging. No item will be returned if it has been installed, deformed, painted, drilled, not in original packing, etc…, or not in resalable condition. This will be determined by Svuctsoms.com. Svcustoms.com reserves the right to deny any return. Items being returned that have been special ordered or drop shipped directly from the manufacturer (you will be notified) may not be returnable or be subject to the manufacturers return policies. These policies may ask you to take photos of the defective items in order to have the return freight pre-paid, re-stocking fees waived, and full credit issued. Please understand we make this as simple for you as possible, but the manufacturers request these items sometimes to ensure that they are not being taken advantage of. Any package without return authorization will not be accepted. Each item must have its own return authorization. For our security your new item will not be shipped until the part is received back or confirmed to be in the return shipping companies posession. Also, refunds and credits will not be applied to your card until products are received back and deemed in resalable condition. Credits are applied within one billing cycle. If you need your item sooner you can place a separate order for the new item and we will refund you for the old item when it is received and deemed resalable. Filling Out The Vehicle Verification Form At Checkout Does Not Make Svcustoms Responsible For You Ordering The Wrong Part. We Do Check Every Order, But Some Mistakes Can be Overlooked. If You Do Not Provide This Information We Do Not Know What Type Of Vehicle You Have And Are Not Responsible For Items Ordered Incorrectly. It is the responsibility of the customer to to verify that all orders placed by phone are correct. You will be sent an email confirmation and your order will be repeated back to you before the phone conversation is over. If you do not receive an email confirmation within 10 minutes of your order, please check your spam filters and/or call us to have it re-sent. Please understand that we want to get things right the first time and strive to have the best customer service in the business. *** IMPORTANT *** ABSOLUTELY DO NOT PUT MULTIPLE ITEMS IN ONE BOX UNLESS SVCUSTOMS SPECIFIES. WE ISSUE RMA#'S FOR EACH ITEM AND ONLY ISSUE CREDIT FOR INDIVIDUAL RMA#'S. IF YOU DO PUT MULTIPLE ITEMS IN ONE BOX WITHOUT CLEARING IT WITH SVCUSTOMS PRIOR YOU MAY ONLY RECEIVE CREDIT FOR THE 1 ITEM THE ATTACHED RMA CORRESPONDS WITH.

Returning a product because of MIND CHANGE or ORDER ERROR DEEMED YOUR FAULT: (a) Apply by request for return. (b)Fill form out completely. (c)All return instructions will be e-mailed to you . You are responsible for the freight charges to SVCUSTOMS.COM. If you decide you want a refund, your card will be credited for the original sale price only less shipping and you will be charged up to a 25% restocking fee. If you would like to replace the item with the correct one, you must place a new order for that item. Once the incorrect item is received back you will be credited for the item less the original shipping it cost Svcustoms.com to ship it to you and are subject to re-stocking fees. Items being returned that shipped for free will be credited the amount less the actual shipping costs and any applicable re-stock fees. (d)You will be contacted by email to verify return authorization. Please fully read our general return policy!

Returning a product due to SVCUSTOMS.COM ORDER ERROR: (a)Apply by request for return. (b)Fill out form completely. (c)In most cases a return shipping label will be e-mailed to you with full instructions. This will be issued only 1 time. No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back. (d)You will be contacted by email to verify return authorization. Please fully read our general return policy!

Returning a product that is DEFECTIVE: (a)Apply by request for return. (b)Fill out form completely. (c)In most cases a return shipping label will be e-mailed to you with full instructions. This will be issued only 1 time. No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back. (d)You will be contacted by email to verify return authorization. Please fully read our general return policy!

Returning a product that is DAMAGED IN Shipping. It is the customer’s responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with the shipping company. Please inspect the items and contact us as soon as possible if you have damage. (a)Apply by request for return within 24 hours of receipt. (b)Fill out form completely. No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back. (c)You will be contacted by email to verify whether to file a claim with the shipping company, or if it qualifies to be returned to us by return shipping label. (Depends on what manufacturer and what warehouse it was shipped from) Please fully read our general return policy!

Returning a product that is LOST IN SHIPPING. (a) Apply by request for return. (b) Fill out form completely. (c)You will be contacted by email to verify whether to file a claim with the shipping company, or if it qualifies to be returned to us by return shipping label. (Depends on what manufacturer or what warehouse it was shipped from). Also if you do not purchase the shipping insurance at time of checkout and an item is not delivered to the correct address, Svcustoms.com is not responsible. You must file a claim with the shipping company. Please fully read our general return policy!

If your order has not been processed for shipment the order may be canceled or changed through our email notification form. Order cancellations/changes are not guaranteed. If an order is successfully cancelled the customer will be charged up to a 5% cancellation fee and $14.95 if it is a manufacturer direct order. All handling fees/insurances are non-refundable.

All warranty issues are handled according to each manufacturers policies. Please contact Svcustoms if you have questions as to how a specific part warranty is handled. Svcustoms only warranties parts according to the manfacturers stated warranty. Some manufacturers may choose to deal with a customer directly on warranty claims and some may request that you work through Svcustoms. Some manufacturers may require digital pictures or some kind of proof of the claimed issue to make the process go quicker. For any questions please contact us for clarification.