Shipping Policy

  1. Svcustoms Shipping Policies And Information

Q: Svcustoms Shipping Policies And Information

It is the customers responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with Fedex or UPS. Please inspect the items and contact us as soon as possible if you have damage. For items that ship truck freight, the customer is responsible to inspect the item for damage immediately and report it to the driver. Once a truck freight item is signed for a claim cannot be filed and the item is yours. SVCUSTOMS sends most parts via FEDEX depending on what distribution center the order is shipped from. Ground shipping is standard. By utilizing various distribution centers across the U.S.A you should receive your in stock order in 2-5 business days. If SVCUSTOMS has to drop ship your item from the manufacturer allow 7-10 business days and you may be charged an extra drop ship fee according to manufacturer policies, but you will be notified prior to being charged. FEDEX 2nd Day Air and Next Day Air quotes are available by phone request. 1-800-690-4950. We Reserve the right to choose which form of shipping we prefer without notifying the customer. This decision is made by which distribution center is closest to the customer and which method the center prefers. We cannot ship packages to an APO address. Shipments to Alaska and Hawaii are sent by 2nd Day Air or Ground only at customers expense. Shipments to Alaska, Hawaii, and Puerto Rico will have extra freight charges applied and do not qualify for free freight. Some items that must ship via Truck Freight do not qualify for free shipping. These items will be charged an extra Truck Freight charge per product (you will be notified), and requires a signature for delivery. SVCUSTOMS is not responsible for reasons shipping companies would not deliver your item, or deliver your item on time. We cannot tell FEDEX where to leave your package. Svcustoms is not responsible for any items that become missing after Fedex delivers them if insurance is not purchased on the delivery. Svcustoms offers this option at checkout for a $3.00 upcharge from Fedex.