Svcustoms Terms and Conditions

Svcustoms Privacy Policy

This section explains our regarding any personal information you might supply to us when you visit or purchase from this site. Our goal is to protect your information on the internet in the same way that we protect it in all other ways we interact with you on the phone.

You can visit this site and find out about our product and services, read our corporate information, or get a news update and other value-added services without giving us any information about you.

If you do provide personal information, such as address, e-mail, telephone numbers, fax numbers, or credit card payment information, as well as demographic and customer identification, under no circumstances will we share, sell, or divulge it to external organizations. We will maintain this information, as well as your business activities and transactions, according to our usual strict security and confidentiality standards.

In order to provide better service or to address security hazards, we may occasionally use a “cookie.” A cookie is a small piece of information which a web site stores on your browser on your PC and can later retrieve. The cookie cannot be read by a web site other than the one that set the cookie. We may use cookies for a number of administrative purposes, for example, to store your preferences for certain kinds of information. Most cookies last only through a single session, or visit. None will contain information that will enable anyone to contact you via telephone, e-mail, or “snail mail.” You can set up your browser to inform you when cookies are set or to prevent cookies from being set. At this time SVCUSTOMS.COM does not utilize cookies or any other technological device to store information.

Svcustoms Rights Policy

SVCUSTOMS.COM reserves the right to:

(1)Change product or prices at anytime due to price increases, but inform customer of price change before processing the order and give the customer the option to continue the order or cancel.

(2)Not be responsible for part number changes and descriptions provided by the manufacturer and any discrepancies in these descriptions since they are provided by the manufacturer. We try to be as updated as the manufacturer allows us.

(3)Charge the customer shipping charges over and above the quoted charge without notice, but we will make every attempt to notify the customer prior to order processing.

(4)Apply a $15.00 fee to order product directly from the manufacturer for products not in stock at the time the order is placed (does not happen often).

Svcustoms Payment Policy

Svcustoms currently accepts payments online in the form of Mastercard, Visa, Discover, American Express and Paypal. We will also accept Personal Checks, Cashier Checks, and Money Orders.

Please Note:
If your are paying by check or money order allow 10 business days from the time we receive the check for the item to ship. If you need the item to ship sooner pay by credit card or Paypal.

If you are paying by Personal Check, Cashier Check, or Money Order, please mail them to:

Svcustoms.com
211 South 8th Street
Marietta, OH 45750

Please include the following information:
(1) Name
(2) Ship To Address
(3) Phone Number
(4) Email Address
(5) Year, Make, Model of your vehicle and any other helpful information
(6) Description of item you wish to order
(7) Item or Part number of item you wish to order.
(8) Any questions or concerns you may have about the product

Shipping Policy

Svcustoms Shipping Policies And Information

It is the customers responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with the shipping company. Please inspect the items and contact us as soon as possible if you have damage.

SVCUSTOMS sends most parts via FEDEX depending on what distribution center the order is shipped from. Ground shipping is standard. By utilizing various distribution centers across the U.S.A you should receive your in stock order in 2-5 business days. If SVCUSTOMS has to drop ship your item from the manufacturer allow 7-10 business days and you may be charged an extra $15.00 drop ship fee, but you will be notified prior to being charged. FEDEX 2nd Day Air and Next Day Air quotes are available by phone request. 1-800-690-4950. We Reserve the right to choose which form of shipping we prefer without notifying the customer. This decision is made by which distribution center is closest to the customer and which method the center prefers. We cannot ship packages to an APO address. Shipments to Alaska, Hawaii, and Puerto Rico are sent by 2nd Day Air or Ground only at customers expense. Shipments to Alaska and Hawaii will have extra freight charges applied and do not qualify for free freight. Some items that must ship via Truck Freight do not qualify for free shipping. These items will be charged an extra Truck Freight charge per product (you will be notified), and requires a signature for delivery.

SVCUSTOMS is not responsible for reasons shipping companies would not deliver your item, or deliver your item on time. We cannot tell FEDEX where to leave your package.

Svcustoms is not responsible for any items that become missing after Fedex delivers them if insurance is not purchased on the delivery. Svcustoms offers this option at checkout for a $3.00 upcharge from Fedex.

Return Policy

General Information

To Apply For return You Must fill Out Our Online Return Request Form Located At The Bottom Of Every Page.

Any item may be returned within 14 days of the date it is received, unless the item is special order or drop-shipped directly from the manufacturer (you will be notified). Providing pictures of defects or issues you are having in installation can make the return process smoother, quicker, and easier for everyone.

Returned items must be in resalable condition and in the original box and packaging. No item will be returned if it has been installed, deformed, painted, drilled, not in original packing, etc…, or not in resalable condition. This will be determined by Svuctsoms.com. Svcustoms.com reserves the right to deny any return.

Items being returned that have been drop shipped directly from the manufacturer (you will be notified) may be subject to the manufacturers return policies. These policies may ask you to take photos of the defective items in order to have the return freight pre-paid, re-stocking fees waived, and full credit issued. Please understand we make this as simple for you as possible, but the manufacturers request these items sometimes to ensure that they are not being taken advantage of.

Any package without return authorization will not be accepted. Each item must have its own return authorization.

For our security your new item will not be shipped until the part is received back or confirmed to be in the return shipping companies posession. Also, refunds and credits will not be applied to your card until products are received back and deemed in resalable condition. Credits are applied within one billing cycle. If you need your item sooner you can place a separate order for the new item and we will refund you for the old item when it is received and deemed resalable.

Filling Out The Vehicle Verification Form At Checkout Does Not Make Svcustoms Responsible For You Ordering The Wrong Part. We Do Check Every Order, But Some Mistakes Can be Overlooked.

It is the responsibility of the customer to to verify that all orders placed by phone are correct. You will be sent an email confirmation and your order will be repeated back to you before the phone conversation is over. If you do not receive an email confirmation within 10 minutes of your order, please check your spam filters and/or call us to have it re-sent. Please understand that we want to get things right the first time and strive to have the best customer service in the business.

*** IMPORTANT *** ABSOLUTELY DO NOT PUT MULTIPLE ITEMS IN ONE BOX UNLESS SVCUSTOMS SPECIFIES. WE ISSUE RMA#'S FOR EACH ITEM AND ONLY ISSUE CREDIT FOR INDIVIDUAL RMA#'S. IF YOU DO PUT MULTIPLE ITEMS IN ONE BOX WITHOUT CLEARING IT WITH SVCUSTOMS PRIOR YOU MAY ONLY RECEIVE CREDIT FOR THE 1 ITEM THE ATTACHED RMA CORRESPONDS WITH.

Mind Change or Errors Deemed Customer Fault

Returning a product because of MIND CHANGE or ORDER ERROR DEEMED YOUR FAULT:

(a) Apply by request for return.

(b)Fill form out completely.

(c)All return instructions will be e-mailed to you .

You are responsible for the freight charges to SVCUSTOMS.COM. If you decide you want a refund, your card will be credited for the original sale price only less shipping and you will be charged up to a 25% restocking fee. If you would like to replace the item with the correct one, you must place a new order for that item. Once the incorrect item is received back you will be credited for the item less the original shipping it cost Svcustoms.com to ship it to you and are subject to re-stocking fees. Items being returned that shipped for free will be credited the amount less the actual shipping costs and any applicable re-stock fees.

(d)You will be contacted by email to verify return authorization.

Please fully read our general return policy!

Errors Deemed Svcustoms Fault

Returning a product due to SVCUSTOMS.COM ORDER ERROR:

(a)Apply by request for return.

(b)Fill out form completely.

(c)In most cases a return shipping label will be e-mailed to you with full instructions. This will be issued only 1 time.

No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back.

(d)You will be contacted by email to verify return authorization.

Please fully read our general return policy!

Defective Products

Returning a product that is DEFECTIVE:

(a)Apply by request for return.

(b)Fill out form completely.

(c)In most cases a return shipping label will be e-mailed to you with full instructions. This will be issued only 1 time.

No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back.

(d)You will be contacted by email to verify return authorization.

Please fully read our general return policy!

Damaged Products

Returning a product that is DAMAGED IN Shipping.

It is the customer’s responsibility to inspect the item immediately for damage. After 24hrs a damage claim may not be able to be filed with the shipping company. Please inspect the items and contact us as soon as possible if you have damage.

(a)Apply by request for return within 24 hours of receipt.

(b)Fill out form completely.

No additional charges will be made to your credit card. You may choose to be refunded completely or make an equal value exchange. If you choose the exchange, your replacement item will ship once you provide the return tracking number and we verify that the package is in the shipping companies hands. If you choose a refund you will be refunded fully within 1 billing cycle of the date the item is received back.

(c)You will be contacted by email to verify whether to file a claim with the shipping company, or if it qualifies to be returned to us by return shipping label. (Depends on what manufacturer and what warehouse it was shipped from)

Please fully read our general return policy!

Items Lost In Shipping

Returning a product that is LOST IN SHIPPING.

(a) Apply by request for return.

(b) Fill out form completely.

(c)You will be contacted by email to verify whether to file a claim with the shipping company, or if it qualifies to be returned to us by return shipping label. (Depends on what manufacturer or what warehouse it was shipped from). Also if you do not purchase the shipping insurance at time of checkout and an item is not delivered to the correct address, Svcustoms.com is not responsible. You must file a claim with the shipping company.

Please fully read our general return policy!

Svcustoms Order Cancellation / Change Policy

If your order has not been processed for shipment the order may be canceled or changed through our email notification form. Order cancellations/changes are not guaranteed. If an order is successfully cancelled the customer will be charged a $14.95 cancellation fee. All handling fees/insurances are non-refundable.

Warranty Policy

Svcustoms Warranty Policy

All warranty issues are handled according to each manufacturers policies. Please contact Svcustoms if you have questions as to how a specific part warranty is handled. Svcustoms only warranties parts according to the manfacturers stated warranty. Some manufacturers may choose to deal with a customer directly on warranty claims and some may request that you work through Svcustoms. Some manufacturers may require digital pictures or some kind of proof of the claimed issue to make the process go quicker. For any questions please contact us for clarification.

Direct Communications Incorporated - Website Terms of Use

Revised February 8, 2011

These Terms of Use must be agreed to by any visitor to the http://catalograckestore.com website and any website affiliated with Direct Communications Incorporated.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS YOU SHOULD LEAVE THE WEBSITE IMMEDIATELY. BY CONTINUING TO USE OR VISIT THIS WEBSITE YOU AGREE TO BE BOUND BY THESE TERMS.

These Terms of Use may be modified periodically. The date of the most recent revision is displayed above. By using this website you agree to visit the Terms of Use periodically and to review any changes that have been made.

You agree that by using this website you do not obtain ownership rights in any of the website’s text, design, code, graphics or any other aspect of its content. You acknowledge Direct Communications Incorporated’s intellectual property rights in the same and agree not to copy or reproduce any component of the website in any medium (or use any framing techniques to display any aspect of the website) without the advance, written permission of Direct Communications Incorporated. The names Direct Communications Incorporated, DCi, and logos on this website are state, federal, and/or common law trademarks of Direct Communications Incorporated. Other marks used on the website may be the property of Direct Communications Incorporated and/or other companies. Your limited license to use the website is not a grant of any interest or broader license in any trademarks or copyrighted material appearing on the website.

Direct Communications Incorporated has created, commissioned or licensed all aspects of this website and possesses copyright, trademark and/or other intellectual property rights in the website and its contents. You are given a limited license to use the website in accordance with these Terms of Use. Any unauthorized use is strictly prohibited.

You agree not to attempt to gain unauthorized access to any portion of the website or to circumvent any of the website’s security features. You further agree not to take any actions that would interfere with the website’s operations.

You specifically agree that you shall not use any technologies or tools, including but not limited to “spiders” to scrape or download any data from or accessible through this website.

If you have been given a password to access a secured area of the site, you agree to keep your password confidential and agree to notify Direct Communications Incorporated if your account has been compromised.

If Direct Communications Incorporated believes you have violated these Terms of Use, it may disclose information it has gathered about you if such disclosure will aid in an investigation or complaint related to your use of the website. Direct Communications Incorporated may also disclose your personal information if necessary to prevent injury to or interference with the website based on your actions or the actions of a third party.

You agree that you are at least 13 years of age and that, if you are under 18 years of age, you have been given permission by a parent or guardian to access the website.

This website is designed for use by adults residing in the United States. If you access this website from outside the United States, you are responsible for complying will all local rules and regulations. Some functionality may not be available outside the United States.

You may not use the website to break any law. If your actions using the website cause harm to Direct Communications Incorporated or any third party, you hereby agree to indemnify Direct Communications Incorporated, its employees, agents, directors, subsidiaries and affiliates, from any and all claims, losses, and damages including attorneys’ fees.

If you ever upload any material to the website or post any comments on the website, you represent and warrant that such content and posts will comply with all laws and regulations, will not contain any obscenities or foul language, will not infringe on the intellectual property rights of any third parties, and will not defame anyone. Direct Communications Incorporated has the right, but not the obligation, to review and/or remove any user posted material.

Any ideas or suggestions you submit through the website will be deemed non-proprietary and will become the property of Direct Communications Incorporated with no compensation of any kind due to you for any use by Direct Communications Incorporated including, without limitation, the reposting or display of such commentary. By submitting information to Direct Communications Incorporated and/or its affiliates, you acknowledge that Direct Communications Incorporated may use that information for commercial and non-commercial purposes and you represent and warrant that you have the ability to lawfully grant Direct Communications Incorporated all rights in your submission.

You represent and warrant that you have the necessary rights to upload or post the content you submit to the website and indemnify Direct Communications Incorporated and its agents and affiliates from any harm that may result from your uploading or posting of content and/or any harm to the intellectual property rights of others based on Direct Communications Incorporated’s use of the content or idea.

If you create a Profile or upload or post any content to the website, you agree not to misrepresent your identity or use any information (including, but not limited to an email address) belonging to anyone else. You similarly agree that all information you provide via the website shall be accurate.

Direct Communications Incorporated is not responsible for any websites owned by third parties which may be linked to this website.

You agree that Direct Communications Incorporated has no obligation to allow you to use the website and that your access may be denied at any time for any reason.

These Terms of Use constitute the entire agreement between you and Direct Communications Incorporated with regard to your use of this website and supersedes any and all other prior written or oral agreements or understandings between you and Direct Communications Incorporated regarding this website. Direct Communications Incorporated’s failure to insist on strict compliance with any of these Terms and Conditions is not a waiver of such terms and you agree that such failure shall not inhibit Direct Communications Incorporated’s right to enforce such terms in the future based on laches, estoppel or any other legal doctrine. These Terms of Use shall not be interpreted or construed to confer any rights or remedies on any third parties.

Your use of this website is at your own risk. Neither Direct Communications Incorporated nor its affiliates offers any representations as to the completeness, timeliness, or accuracy of this website (including, but not limited to product descriptions or pricing) or representations to the percentage or length of time the website will be available for public access. Direct Communications Incorporated had no duty to update or maintain this website. We assume no responsibility, and shall not be liable for, any damages to your computer, telecommunications device, or other property or equipment caused by or arising from your access to, use of, or browsing this website or your downloading of any materials, from this website, whether or not the damage is caused by a virus, malicious actions of a third party, ordinary operations, or any other source of harm.

DIRECT COMMUNICATIONS INCORPORATED DISCLAIMS ANY AND ALL LIABILITY FOR THIS WEBSITE. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEBSITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. DIRECT COMMUNICATIONS INCORPORATED DOES NOT REPRESENT THAT YOUR USE OF THE SITE WILL BE WITHOUT PROBLEMS OR WILL BE UNITERRRUPTED.

Under no circumstances will Direct Communications Incorporated, its employees, officers, directors, agents, affiliates, shareholders, parent companies, successors, assigns, vendors, or partners be liable to any party for any indirect, punitive, EXEMPLARY or consequential damages (including but not limited to lost profits, lost data, or interruption of business activities) whether or not notice of the possibility of such damages has been provided, and whether the claim or action is based on contract, warranty, tort, or any other legal theory.

THE TOTAL LIABILITY OF DIRECT COMMUNICATIONS INCORPORATED AND ITS AFFILIATES FOR ANY DISPUTE RELATED TO THIS WEBSITE SHALL NOT EXCEED $100.

THIS disclaimer applies to any damages, liability or injuries INCLUDING BUT NOT LIMITED TO THOSE caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, virus, communication failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action.

In the event that you violate these Terms of Use, you agree that Direct Communications Incorporated will be subjected to irreparable harm and is entitled to injunctive relief without the posting of a bond. This remedy is in addition to any other remedy in law or equity. If Direct Communications Incorporated does take legal action against you, you agree to pay all attorneys fees and costs of such action.

These Terms of Use and any disputes related thereto shall be governed by the laws of the State of Iowa and you consent to the state and federal courts of Iowa as the exclusive venues for resolving any conflicts related to these Terms of Use, without regard to Iowa’s choice of law provisions. You further consent to personal jurisdiction in the state and federal courts of Iowa and waive any objections related to jurisdiction, venue, and forum non conveniens.

If any of aspect of these Terms and Conditions is deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining term.

If you believe that any aspect of this website infringes on your intellectual property in any way, or you have any questions about these Terms of Use, please notify us immediately at:

Direct Communications Incorporated
7177 Hickman Rd., Unit 6
Des Moines, IA 50322
Attention: Legal Department