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This section explains
our regarding any personal information you
might supply to us when you visit or
purchase from this site. Our goal is to
protect your information on the internet in
the same way that we protect it in all other
ways we interact with you on the phone.
You can visit
this site and find out about our product and
services, read our corporate information, or
get a news update and other value-added
services without giving us any information
about yourself.
If you do
provide personal information, such as
address, e-mail, telephone numbers, fax
numbers, or credit card payment information,
as well as demographic and customer
identification, under no circumstances will
we share, sell, or divulge it to external
organizations. We will maintain this
information, as well as your business
activities and transactions, according to
our usual strict security and
confidentiality standards.
In order to
provide better service or to address
security hazards, we may occasionally use a
“cookie.” A cookie is a small piece of
information which a web site stores on your
browser on your PC and can later retrieve.
The cookie cannot be read by a web site
other than the one that set the cookie. We
may use cookies for a number of
administrative purposes, for example, to
store your preferences for certain kinds of
information. Most cookies last only through
a single session, or visit. None will
contain information that will enable anyone
to contact you via telephone, e-mail, or
“snail mail.” You can set up your browser to
inform you when cookies are set or to
prevent cookies from being set. At this time
SVCUSTOMS.COM does not utilize cookies or
any other technological device to store
information.
SVCUSTOMS.COM
reserves the right to:
(1)Change
product or prices at anytime due to price
increases, but inform customer of price
change before processing the order and give
the customer the option to continue the
order or cancel.
(2)Not be
responsible for part number changes and
descriptions provided by the manufacturer
and any discrepancies in these descriptions
since they are provided by the manufacturer.
We try to be as updated as the manufacturer
allows us.
(3)Charge the
customer shipping charges over and above the
quoted charge without notice, but we will
make every attempt to notify the customer.
(4)Apply a
$15.00 fee to order product directly from
the manufacturer for products not in stock
at the time the order is placed (does not
happen often).
If your order has not been processed for
shipment (30 min. from order time during
business hours, next opening of business day
if ordered after hours) the order may be
canceled or changed through our email
notification form. Order
cancellations/changes are not guaranteed. If
an order is successfully cancelled the
customer will be charged a $14.95
cancellation fee. All handling
fees are non-refundable.
Click Here To Fill Out A Return Request Form
Any item may be
returned within 14 days of the date it is
received, unless the item is special order
or drop-shipped directly from the
manufacturer (you will be notified).
Providing pictures of defects or issues you
are having in installation can make the
return process smoother, quicker, and easier
for everyone.
Returned
items must be in resalable condition and in
the original box and packaging. No item will
be returned if it has been installed,
deformed, painted, drilled, not in original
packing, etc…, or not in resalable
condition. This will be determined by
SVCUSTOMS.COM. SVCUSTOMS reserves the right
to deny any return.
Items being
returned that have been drop shipped
directly from the manufacturer (you will be
notified) may be subject to the
manufacturers return policies. These
policies may ask you to take photos of the
defective items in order to have the return
freight pre-paid, re-stocking fees waived,
and full credit issued. Please understand we
make this as simple for you as possible, but
the manufacturers request these items
sometimes to ensure that they are not being
taken advantage of.
To return an
item CLICK HERE. Any package without
return authorization will not be accepted.
Each item must have its own return
authorization.
Returns Subject To Additional Credit
Card Charges/Credits
(1) Returning a
product because of MIND CHANGE or ORDER
ERROR DEEMED YOUR FAULT:
(a) Apply by
request for return.
(b)Fill form
out completely.
(c)All
return instructions will be e-mailed to you.
You are
responsible for the freight charges to
SVCUSTOMS.COM. If you decide
you want a refund, your card will be
credited for the original sale price only
less shipping and you will be charged up to a
25% restocking fee. If you would like to
replace the item with the correct one, you
must place a new order for that item. Once
the incorrect item is received back you will
be credited for the item less the original
shipping it cost SVCUSTOMS.COM to ship it to
you and are subject to minimal re-stocking
fees. Items being returned
that shipped for free will be credited the
amount less the actual shipping costs and
any applicable re-stock fees.
(d)You will
be contacted by a customer service
representative to verify return
authorization.
(2) Returning a
product due to SVCUSTOMS.COM ORDER ERROR:
(a)Apply by
request for return.
(b)Fill out form
completely.
(c)( 1) return
shipping label will be e-mailed to you with
full instructions. This will be issued only
1 time .
No additional charges
will be made to your credit card. You may
choose to be refunded completely or make an
equal value exchange.
(d)You will be
contacted by a customer service
representative to verify return
authorization.
(3) Returning a
product that is DEFECTIVE:
(a)Apply by
request for return.
(b)Fill out form
completely.
(c)( 1) return
shipping label will be e-mailed to you with
full instructions. This will be issued only
1 time .
No additional charges
will be made to your credit card, unless we
do not receive the defective part within 30
days of the receipt of the return shipping
label. At that time you will be charged for
the second item. You may
choose a refund completely or make an equal
value exchange.
(d)You will be
contacted by a customer service
representative to verify return
authorization.
(4) Returning a
product that is DAMAGED IN SHIPPiNG.
It is the customers responsibility to
inspect the item immediately for damage.
After 24hrs a damage claim may not be able
to be filed with the shipping company.
Please inspect the items and contact us as
soon as possible if you have damage.
(a)Aplly by
request for return within 24 hours of
receipt.
(b)Fill out form
completely.
No additional charges
will be made to your credit card, unless we
do not receive the defective part within 30
days of the receipt of the return shipping
label. At that time you will be charged for
the second item. You may
choose a refund completely or make an equal
value exchange.
(c)You will
be contacted by a customer service
representative to verify whether to file a
claim with the shipping company, or if it
qualifies to be returned to us by return
shipping label. (Depends on what
manufacturer and what warehouse it was
shipped from)
(5) Returning a
product that is LOST IN SHIPPING.
(a) Aplly by
request for return.
(b) Fill out form
completely.
(c)You will be
contacted by a customer service
representative to verify whether to file a
claim with the shipping company, or if it
qualifies to be returned to us by return
shipping label. (Depends on what
manufacturer or what warehouse it was
shipped from)
For our
security your new item will not be shipped
until the part is received back. Also,
refunds and credits will not be applied to
your card until products are received back
and deemed in resalable condition. Credits
are applied within one billing cycle. If you
need your item sooner you can place a separate order
for the new item and we will refund you for the old
item when it is received and deemed
resalable.
Filling Out The Vehicle Verification Form At
Checkout Does Not Make Svcustoms Responsible
For You Ordering The Wrong Part. We Do Check
Every Order, But Some Mistakes Can be
Overlooked.
As of September 11th 2007 it is the
responsibility of the customer to to verify
that all orders placed by phone are correct.
You will be sent an email confirmation and
your order will be repeated back to you
before the phone conversation is over. If
you do not receive an email confirmation
within 10 minutes of your order, please
check your spam filters and/or call us to
have it re-sent. Please understand that we
want to get things right the first time and
strive to have the best customer service in
the business.
*** IMPORTANT *** ABSOLUTELY DO NOT PUT
MULTIPLE ITEMS IN ONE BOX UNLESS SVCUSTOMS
SPECIFIES. WE ISSUE RMA#'S FOR EACH ITEM AND
ONLY ISSUE CREDIT FOR INDIVIDUAL RMA#'S. IF
YOU DO PUT MULTIPLE ITEMS IN ONE BOX WITHOUT
CLEARING IT WITH SVCUSTOMS PRIOR YOU MAY
ONLY RECEIVE CREDIT FOR THE 1 ITEM THE
ATTACHED RMA CORRESPONDS WITH.
Shipping
Policy/Information
Svcustoms is not responsible for any items
that become missing after Fedex delivers
them if a if insurance is not purchased on the
delivery. Svcustoms offers this option at
checkout for a $3.00 upcharge from Fedex.
Effective 5/10/07.
If
your are paying by check allow 10 business
days from the time we receive the check for
the item to ship. If you need the item to
ship sooner pay by credit card or send a
money order.
It
is the customers responsibility to inspect
the item immediately for damage. After 24hrs
a damage claim may not be able to be filed
with the shipping company. Please inspect
the items and contact us as soon as possible
if you have damage.
SVCUSTOMS sends most
parts via FEDEX depending on what
distribution center the order is shipped
from. Ground shipping is standard. By
utilizing various distribution centers
across the U.S.A you should receive your in
stock order in 2-5 business days. If
SVCUSTOMS has to drop ship your item from
the manufacturer allow 7-10 business days
and you may be charged an extra $10.00
drop ship fee, but you will be notified prior
to being charged.
FEDEX 2nd Day Air and
Next Day Air quotes are available by phone
request. 1-800-690-4950. We Reserve the
right to choose which form of shipping we
prefer without notifying the customer. This
decision is made by which distribution
center is closest to the customer and which
method the center prefers. We cannot ship
packages to an APO address. Shipments to
Alaska, Hawaii, and Puerto Rico are sent by 2nd
Day Air or Ground only at customers expense.
Shipments to Alaska, Hawaii, and Puerto Rico will have
extra freight charges applied and do not
qualify for free freight. Items that must
ship via Truck Freight do not qualify for
free shipping. Items going truck freight
will be charged an extra Truck Freight
charge per product, and requires a signature
for delivery. Truck Freight pricing will be
listed on the product page.
SVCUSTOMS is not
responsible for reasons shipping companies
would not deliver your item, or deliver your
item on time. We cannot tell FEDEX where to leave your package.
Warranty
Policy
All warranty issues
shall be directed to the manufacturer not
SVCUSTOMS.COM, however we would be glad to
assist you in anyway we can. |
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